Refund Policy
Last updated: 28 July 2026
This Refund Policy explains when and how you can get your money back for a SignalOps subscription. It applies to purchases of SignalOps operated by Individual Entrepreneur Serhii Skrynnikov.
Payments are processed by Paddle.com Market Ltd, which acts as the merchant of record for every SignalOps purchase. Paddle is the seller on your invoice and issues refunds back to your original payment method.
14-day refund, no questions asked
If you are not happy with SignalOps, you can request a full refund within 14 days of a payment — your first payment or any renewal. You do not need to give a reason.
We refund the payment in full. Refunds are returned to the payment method you paid with; how quickly the money appears depends on your bank or card issuer, and typically takes 5–10 business days.
How to request a refund
- Email support@signalops.one from the address on your SignalOps account, and say that you want a refund. That is all we need.
- Or use the link in the Paddle receipt you were emailed when you paid, and request the refund through Paddle directly.
- We answer refund requests within 2 business days.
After 14 days
After the 14-day window we do not offer refunds for the period you have already been billed for, but you can cancel at any time so you are not charged again. When you cancel, you keep access until the end of the period you already paid for — we do not cut your access off early or prorate a partial refund.
If the service was materially broken or unavailable for a meaningful part of your billing period, contact us anyway. We will look at it and make it right.
Cancelling your subscription
You can cancel from your account's billing settings at any time. Cancelling stops all future charges. It does not on its own trigger a refund of the payment already taken — if you want that payment refunded and you are within 14 days, ask us and we will refund it.
Your statutory rights
Nothing in this policy limits any rights you have under the consumer law that applies to you. If you are a consumer in the EU or the UK, you have a statutory right to withdraw from a distance contract within 14 days; this policy is intended to match or exceed that right.
Business customers purchase under the terms of service and this policy rather than consumer-withdrawal rules, but we apply the same 14-day practice to them.
Chargebacks
Please contact us before opening a chargeback with your bank. A refund request is faster than a chargeback and we honour it inside the 14-day window without argument. We may suspend an account with an unresolved chargeback until it is settled.
Contact
Refund questions: support@signalops.one.